Who We Are and What This Covers

soliqenara operates from Shop 6, Morisons Arcade, 111 Junction St, Nowra NSW 2541, Australia. We provide working capital analysis services to Australian businesses. This policy explains how we handle your information when you interact with our website, reach out to us, or engage our services.

We're bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles. These rules shape how we collect, store, and handle personal information. If you're based outside Australia, your local privacy laws might apply too.

Information We Collect

The data we gather depends on how you engage with us. Here's what that looks like in practice:

Direct Information You Provide

• Contact details when you fill out inquiry forms or email us
• Business information shared during consultations or analysis requests
• Financial data necessary for working capital assessments
• Feedback and communication through our support channels

Information We Collect Automatically

When you visit soliqenara.com, our systems gather technical data: IP addresses, browser types, device information, and pages you view. We use standard web analytics to understand how people navigate our site and where they encounter issues.

Cookies help us remember your preferences and track site performance. Most browsers let you control cookie settings, though disabling them might affect functionality.

How We Use Your Information

We don't sell your data to third parties. That's not our business model, and honestly, it shouldn't be anyone's.

Data Sharing and Third Parties

Sometimes we need to share information with partners who help us operate. This includes:

• Cloud hosting providers who store our data on secure Australian servers
• Email service providers for business communications
• Analytics platforms that help us understand website performance
• Professional advisors like accountants or lawyers when legally necessary

These third parties are contractually obligated to protect your information and can only use it for the specific purposes we've outlined. We vet them carefully before any data sharing occurs.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you several rights regarding your personal information. Here's what you can do:

To exercise these rights, email us at info@soliqenara.com with your request. We'll need to verify your identity before processing, which usually means confirming a few details about your account or previous interactions.

Security Measures

We take data protection seriously, though no system is completely bulletproof. Our approach includes:

• Encrypted data transmission using industry-standard SSL certificates
• Access controls limiting who can view sensitive information internally
• Regular security audits and vulnerability assessments
• Secure backup systems with redundancy protocols
• Staff training on data handling and privacy obligations

Financial data used in working capital analysis receives additional protection measures. We store this information separately from general business data and restrict access to analysts directly working on your assessment.

Data Retention

We keep information only as long as necessary for the purposes outlined here, or as required by Australian law. Different data types have different retention periods:

• Financial analysis documents: 7 years (tax law requirement)
• Client correspondence: Duration of business relationship plus 2 years
• Website analytics: 26 months maximum
• Marketing preferences: Until you unsubscribe or request deletion

When data reaches the end of its retention period, we securely delete it from our systems. Backup copies are purged during routine backup rotation cycles.

International Data Transfers

We primarily store data on servers located in Australia. Some third-party services we use might process data internationally. When this happens, we ensure adequate protection through:

• Standard contractual clauses approved by Australian authorities
• Verification that recipient countries have comparable privacy protections
• Technical safeguards like encryption during transit and storage

You can request details about specific international transfers by contacting our privacy team.

Children's Privacy

Our services target business owners and financial professionals. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll notify active clients via email. The "Last Updated" date at the top reflects the most recent revision.

Continued use of our services after policy updates constitutes acceptance of those changes. If you disagree with modifications, you can discontinue service and request data deletion.

Complaints and Disputes

If you believe we've mishandled your personal information, contact us first. We'll investigate and respond within 30 days. Most concerns get resolved quickly through direct communication.

If you're unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the federal regulator for privacy matters in Australia.